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Cancellation and Refund Policy  Esimcenter.com eSIMs

This cancellation and refund policy applies to all eSIM purchases made from esimcenter.com. Please read this policy carefully before placing your order and activating your eSIM.

Understanding eSIMs and Our Refund Conditions

An eSIM (embedded SIM) is a digital SIM that's downloaded directly to your device, allowing you to connect to mobile networks without needing a physical SIM card. Due to its digital nature and the fact that activation codes are unique and single-use, eSIMs cannot be refunded or canceled once they have been dispatched to you or activated. This policy aligns with the industry standard for digital products and services.


Order Cancellation

You have the option to cancel your order only if the eSIM QR code or activation details have not yet been sent to your registered email address.


Non-Functionality or Technical Issues

In the rare event that your purchased eSIM does not work due to a confirmed technical fault originating from our end, please follow these steps:

  1. Contact customer support: If you encounter any issues activating or using your eSIM, please immediately contact our technical support team at info@esimcenter.com.
  2. Provide detailed information: When contacting us, please describe the problem you're experiencing, your device model, the steps you've already tried, and any error messages you've received, as thoroughly as possible.
  3. Follow our team's guidance: Our technical team will provide troubleshooting steps to help resolve the issue and may offer remote assistance if necessary.
  4. Resolution for confirmed faults: If, after all troubleshooting attempts and our technical team's verification, it is definitively determined that the eSIM is not working due to an issue from esimcenter.com's end, we will assist you with an eSIM replacement or a refund. This resolution is contingent upon our technical team confirming the fault.

Important Notes