This cancellation and refund policy applies to all eSIM purchases made from esimcenter.com. Please read this policy carefully before placing your order and activating your eSIM.
Understanding eSIMs and Our Refund Conditions
An eSIM (embedded SIM) is a digital SIM that's downloaded directly to your device, allowing you to connect to mobile networks without needing a physical SIM card. Due to its digital nature and the fact that activation codes are unique and single-use, eSIMs cannot be refunded or canceled once they have been dispatched to you or activated. This policy aligns with the industry standard for digital products and services.
Order Cancellation
You have the option to cancel your order only if the eSIM QR code or activation details have not yet been sent to your registered email address.
Non-Functionality or Technical Issues
In the rare event that your purchased eSIM does not work due to a confirmed technical fault originating from our end, please follow these steps:
Important Notes