Privacy Policy for esimcenter.com
Effective Date: May 27, 2025
At esimcenter.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information, and what rights you have in relation to that data. By using our website or purchasing our eSIM services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Your name, email address, phone number, and billing details.
- Device & Usage Data: Your IP address, browser type, operating system, and how you interact with our website.
- Location Information: General geographic data (e.g., country or city) if your device permits it.
- Payment Information: Processed securely by third parties such as Stripe or PayPal. We do not store your full payment details.
For more information, see our Cookie Policy.
2. How We Use Your Information
We use your information to:
- Process your eSIM order and provide our services
- Communicate with you regarding your account or support inquiries
- Send transactional and promotional emails (with your consent)
- Improve our website functionality and performance
- Comply with applicable laws and prevent fraud
3. Legal Grounds for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:
- Consent – for marketing emails and cookies
- Contract – to deliver your purchased services
- Legal Obligation – to fulfill tax or compliance requirements
- Legitimate Interest – to maintain and improve service quality and security
You may withdraw consent at any time via our Contact Page or by emailing privacy@esimcenter.com.
4. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Trusted service providers, such as payment processors, analytics tools (e.g., Google Analytics), and customer support platforms
- Government authorities, if required by law
All third-party partners comply with GDPR, CCPA, or equivalent standards.
5. Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Correct or delete your data
- Object to or restrict certain uses of your data
- Request data portability
- Lodge a complaint with your data protection authority
To exercise your rights, contact us via our Data Request Form or email us at privacy@esimcenter.com.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Enable secure login and checkout
- Analyze how visitors use our site
You can manage your cookie settings anytime via our Cookie Settings Panel. For full details, see our Cookie Policy.
7. International Data Transfers
If you are accessing the site from outside our hosting country, please note that your data may be transferred and stored in other jurisdictions. We ensure all transfers follow legal safeguards such as Standard Contractual Clauses (SCCs).
8. Data Security
We use industry-standard encryption (SSL), secure servers, and access controls to protect your data. Only authorized personnel can access your information.
9. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
10. Mobile App and Push Notifications
If you use our mobile app, we collect certain device identifiers – including the Firebase Installation ID and your device's push notification token (FCM registration token) – in order to deliver order-status updates and eSIM-ready notifications to your device. These identifiers are processed by Firebase Cloud Messaging (a Google service), which acts as our service provider solely to deliver these notifications; they are not used for advertising and are not shared with third parties for marketing purposes.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
📧 Email: privacy@esimcenter.com
📄 Contact form: https://esimcenter.com/contact
🌐 Website:
https://www.esimcenter.com
