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Everything you need to install, activate and troubleshoot your eSIM.
Buckeye, AZ 85326, US
Installing your eSIM
An eSIM is a digital SIM built into your device with no physical card to insert. After purchase you install it by scanning a QR code, then turn on data roaming for that line.
- Make sure your device is eSIM-compatible and carrier-unlocked.
- Open your order and scan the QR code, or tap the install link on the same device.
- Enable the new eSIM line and turn on Data Roaming for it before you travel.
- Set the eSIM as your data line, and keep your regular SIM for calls and SMS if you have one.
Common problems
My eSIM won't activate
Restart your device after installation, confirm the eSIM line is turned on in your cellular settings, and make sure Data Roaming is enabled for that line.
I have no data abroad
Check that Data Roaming is on for the eSIM line and that it, not your home SIM, is set as the data line, then toggle Airplane Mode off and on to reconnect.
My QR code says already used
Each QR code can only be installed once. If you removed the eSIM or changed devices, contact us with your order number and we will help you reinstall it.
My phone isn't supported
Check the compatibility list below. Most iPhone XS/XR and newer, and recent Android flagships, support eSIM. eSIM Supported Devices
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