eSIM Installation Guide
Easily install and activate your UtelMobile eSIM. Follow the step-by-step instructions below
Select Your Device
Setting up eSIM on iPhone
Open Settings
Open the Settings app on your iPhone and tap on "Mobile Data"
Add Mobile Plan
Tap on "Add Mobile Plan" and select "Scan QR Code"
Scan QR Code
Scan the QR code sent to you via email with your iPhone's camera
Complete the Installation
Follow the on-screen instructions and activate your eSIM
eSIM Setup on Android Devices
Go to Settings
On your Android device, go to Settings > Connections > SIM Card Manager
Add eSIM
Tap on the "Add eSIM" or "+" button and select "Scan QR Code"
Scan QR Code
Scan the QR code in your email with your device's camera
Complete Activation
Activate your eSIM by following the on-screen steps
Common Problems
QR Code Cannot Be Scanned
Make sure the QR code is clear and your camera is clean. Alternatively, you can use the manual activation code
Connection Error
Make sure you have an internet connection during the installation. You can use Wi-Fi or an existing mobile data connection
Device Incompatibility
Make sure your device is eSIM compatible. Visit our help center to check the compatibility list
Activation Failed
If activation fails, restart your device and try again. If the problem persists, contact our customer support
Do you need help?
If you have any problems during installation, our expert team will be happy to assist you.
Contact support teamOur Video Guides
You can watch our video guides to follow the installation steps visually.
Watch videos