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eSIM Installation Guide

Easily install and activate your UtelMobile eSIM. Follow the step-by-step instructions below

Setting up eSIM on iPhone

1

Open Settings

Open the Settings app on your iPhone and tap on "Mobile Data"

2

Add Mobile Plan

Tap on "Add Mobile Plan" and select "Scan QR Code"

3

Scan QR Code

Scan the QR code sent to you via email with your iPhone's camera

4

Complete the Installation

Follow the on-screen instructions and activate your eSIM

eSIM Setup on Android Devices

1

Go to Settings

On your Android device, go to Settings > Connections > SIM Card Manager

2

Add eSIM

Tap on the "Add eSIM" or "+" button and select "Scan QR Code"

3

Scan QR Code

Scan the QR code in your email with your device's camera

4

Complete Activation

Activate your eSIM by following the on-screen steps

Common Problems

QR Code Cannot Be Scanned

Make sure the QR code is clear and your camera is clean. Alternatively, you can use the manual activation code

Connection Error

Make sure you have an internet connection during the installation. You can use Wi-Fi or an existing mobile data connection

Device Incompatibility

Make sure your device is eSIM compatible. Visit our help center to check the compatibility list

Activation Failed

If activation fails, restart your device and try again. If the problem persists, contact our customer support

Do you need help?

If you have any problems during installation, our expert team will be happy to assist you.

Contact support team

Our Video Guides

You can watch our video guides to follow the installation steps visually.

Watch videos